At SUVEE, we carefully inspect and package every order before dispatch. Because our products include perfumes, perfume oils and skincare products, we have a few conditions for returns and refunds to protect product quality and hygiene.
Returns
We accept returns only when:
- You received the wrong product.
- You received a damaged or leaking product.
- Your order arrived with a missing item.
- The product received is significantly different from what you ordered.
To be eligible for a return, please contact us within 24 hours of receiving your order and provide clear photos or a video showing the issue.
Products must be unused, unopened and in their original packaging, unless the issue is damage, leakage or an incorrect item received.
Change of Mind & Personal Preference
We do not accept returns, exchanges or refunds due to:
- Change of mind after placing an order.
- Ordering the wrong product or size.
- Simply not liking a fragrance after purchase.
- deciding that a fragrance is not suitable for your personal taste.
- Differences in how a fragrance smells or performs on your skin.
- A fragrance smelling different from how you expected it to smell.
Fragrance is subjective, and the way a perfume develops can vary from person to person due to individual skin chemistry. These differences do not qualify as product defects or grounds for a refund.
Customers are encouraged to ask questions or request additional product information before placing an order. Where samples are available, customers may request a sample before purchasing a full-size product.
Non-Returnable Items
For hygiene and product-safety reasons, we do not accept returns for:
- Perfume oils or perfumes that have been opened or used.
- Skincare products that have been opened or used.
- Products that have been altered, damaged or tampered with after delivery.
- Products returned because of change of mind or personal preference.
- Damaged, Incorrect or Missing Items
If your order arrives damaged, leaking, incorrect or incomplete, please contact us within 24 hours of delivery.
Please provide:
- Your order number.
- Clear photos or a video of the product and packaging.
- A brief description of the issue.
We will assess the claim and, where appropriate, provide a replacement, store credit or refund, depending on the circumstances and availability of the product.
Damage During Delivery
Once an order has been handed over to the delivery provider, the package may be exposed to handling during transit.
If your order arrives damaged as a result of transportation or handling by the delivery provider, please notify SUVEE within 24 hours of delivery and provide clear photos or videos of:
- The damaged product.
- The outer packaging.
- Any visible signs of impact or damage to the package.
we will assess the claim and, where necessary, work with the delivery provider to determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, store credit or refund.
Customers should retain the damaged product and packaging until the claim has been resolved, as the delivery provider may require them for investigation.
we are not responsible for damage caused by improper handling of a package after order has been delivered.
Refunds
Refunds are only issued where a refund has been approved.
If your refund is approved, it will be processed through the appropriate payment method or another agreed method.
Refund processing time may depend on the payment provider or bank.
Delivery fees are generally non-refundable, except where the issue was caused by an error on our part.
Exchanges
We may offer an exchange for an incorrect or damaged item, subject to availability.
We do not exchange products simply because a customer changes their mind, dislikes a fragrance, or finds that a fragrance smells different on their skin.
Delivery Issues
Customers are responsible for providing accurate delivery information and being available to receive their orders.
If an order is returned to us because the customer provided an incorrect address, was unavailable to receive the order, or failed to respond to delivery attempts, additional delivery charges may apply for another delivery attempt.
Inspect Your Order
Please inspect your package immediately after receiving it.
Any issue with your order must be reported within 24 hours of delivery. Claims made after this period may not be eligible for a return, replacement or refund.
Final Assessment
SUVEE reserves the right to assess each return, exchange or refund request individually and determine the appropriate resolution based on the circumstances.
By placing an order through our website or dM, you acknowledge and agree to this Refund & Return Policy.
Last updated: August 2026